The Billing page

Go to Billing in the app navigation to see:

Viewing your usage

The usage bar updates in real time as orders are synced. It shows:

• Orders used this month
• Orders remaining
• A warning if you are close to your limit (bar turns red at 90%)

Credits reset automatically on the same day of the month that you activated or most recently upgraded your plan.

Upgrading from Free to Advanced

• On the Billing page, click Get Advanced — $15/mo
• Shopify will open a charge approval page
• Click Approve to confirm the $15/month recurring charge through Shopify
• You are redirected back to the app — the Advanced plan is active immediately

Billing is handled entirely through Shopify. The charge appears on your Shopify invoice alongside your Shopify subscription.

Downgrading from Advanced to Free

• On the Billing page, click Cancel subscription (shown beneath the Advanced plan card when it is your current plan)
• Confirm the cancellation in the dialog
• Your plan moves to Free immediately

You keep access to all your data. The 100 order/month and 100 SKU mapping limits apply from the next sync cycle. Existing mappings above 100 are preserved but no new ones can be added until you upgrade again.

What happens when you hit the order limit

When you reach your monthly limit:

• New orders that arrive cannot be synced and receive a LIMIT_REACHED status
• The Orders page shows a yellow warning banner with an Upgrade plan button
• Existing orders already in progress are not affected
• LIMIT_REACHED orders will be retried automatically when your credits reset at the start of the next month, or immediately after you upgrade to Advanced

Subscription changes via Shopify

Your subscription status can also change through Shopify events (e.g. if a payment fails). If your subscription becomes inactive for any reason:

• The app automatically downgrades your plan to Free
• An event is logged in the Dashboard → Recent Activity
• You can re-subscribe at any time from the Billing page

Billing questions

Billing charges appear on your Shopify invoice. For billing disputes or questions about charges, contact the Shopify App Store support team. For questions about app features or plan recommendations, reach out through the in-app support popup.